![]() Arrive early and explore our museum worthy public art collection. Art Add a little culture to every travel experience.Stay up-to-date on the latest happenings at Sacramento International and always be the traveler in the know. Frequently Asked Questions From advertising opportunities at the airport to general information, find your answer here.Passenger Services Find information on services for passengers with disabilities, lost and found, amenities throughout the airport and our Tarmac Delay Plan here.Check out interactive maps of the terminals, roadways and parking. Lastly, the flight prices in the app are not the same as the website so make sure to check both, one may give you a cheaper price.Looking like an expert traveler means knowing your way around. I listened and a system notification came up that said “please call our customer service for assistance” I read it to them and they told me to try again in a few hours and hung up. This last trip the app would not allow me to check-in everyone, there was a glitch and it only gave me 1 boarding pass out of 3, I called volaris and they asked me try online instead of the app. It will assign you in the middle or the end of a row with random people and if you try to move up one row it will still charge you! Also, if you check-in as soon as it is open you will be automatically assigned to the last row and the system works it’s way up.Ĭalling their customer service phone is a waste of time, they will NOT help. The problem is if you have a different reservation number then your partner or family members it will not allow you to sit next to them unless you pay a fee. Their service just keeps getting worse! They push for you to get the app for easy check-in, however, a new policy came in (info given from a volaris representative) where the app will automatically assign you your seat. I will strongly discourage everyone I know to fly with volaris. You are thief’s!!! You sell tickets knowingly that you will make up all kinds of excuses for people to loose their flights. We lost our money but most of all were so sad to learn of how this airline works. Sadly enough my mother passed away 1 hour after our arrival but I could of been with her long before if we would of been given our rightful opportunity to board the plane we had purchased the tickets for sense we were there with plenty of time to catch our flight. You made us purchase 3 more tickets and send us to Mexico City where we had to spend the night at the airport to then catch another flight to our destination the next day. ![]() This airline and their crew is heartless. The lord was kind and allowed for me to arrive in Mexico to see my mother 1 hour before her passing away. We tried getting our boarding passes before hand and couldn’t succeed doing it online. My family and I purchased tickets from volaris to fly into Guadalajara from Dallas drove 4 hours to catch our flight arrived to the airport 1 1/2 hours before flight departure and we were not allowed to board the plane they said flight boarding had already closed and would not give us our boarding passes. I am very dissatisfied with the service you offer first of all there is never an answer from your airline no one to talk to. ![]()
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